Dear Mr. White,

We recently requested service to locate and repair a leak in our water line- a line your company not long ago replaced from the valve at the street up to our house.

Randy, your service technician, quickly discovered the source of the leak and promptly repaired it. Since it had not been that long since your previous work, he did not charge us for the work.

We would like to thank you and Randy for your prompt response to our problem, and think it is admirable that you have the confidence in and authorize your staff the discretion to make billing decisions on the spot.

Thank you again for your assistance, and we shall not hesitate to recommend your services to others.

Sincerely,

Julia and Richard Ashley