A slideshow of some of our client testimonials:
On Monday April 4, while making repairs to my daughter's home in Tallahassee, I inadvertently punctured a copper water line under the floor. I asked one of my daughter's neighbors if she could recommend a good plumber to repair the pipe and she highly recommended your company. I would like to share with you the experience I had with your employees on Monday and Tuesday. I called your company and explained the situation with the lady who answered the phone. She said she'd check with the dispatcher and see if she could get someone to come out and fix the pipe that afternoon. After a few minutes she called me back and said your repairmen were booked up for the remainder of the day but she would be able to get someone over on Tuesday if I would be back in Tallahassee then. I agreed to call back Tuesday morning before arriving in Tallahassee. When I drove into Tallahassee on Tuesday April 5, I called to let them know that I would be at my daughter's house in a few minutes. Your dispatcher told me she would send a repairman to the house as soon as he was available. One of your employees, Clayton came to my daughter's house shortly after 11:00AM and immediately started on the pipe repair. I would like you to know how pleased I am with the service provided by Clayton and all your staff I talked to on the phone. Your office staff were very efficient and helpful to me in getting this problem resolved quickly. And Clayton did an excellent job in making the repairs. It is very unusual these days to find any company that takes care of their customers in the professional and efficient manner your employees did. Please pass on my appreciation for great customer service to all your employees who were involved in this service call. Sincerely,
and competent! Office staff are superb!
and competent! Office staff are superb!
the years, I've had to call them a lot for various repairs. Their quality of work is excellent. For example, a few
months ago, I awoke to the sound of a large crash at 6:30 on a Saturday morning. I knew it had to be a lightning
strike, because it was storming outside. An hour later, when it was light and the storm was over, I discovered a
large tree branch had come down and a piece of it was buried over a foot in the ground. I had a river flowing down
my driveway. So I called White's Plumbing at 8:00 a.m. and I had a repairman at my house to fix the broken water
pipe at 9:00. Really, how many plumbers can you reach early on a Saturday morning and they will be there within an
hour? The guy repaired the pipe in about an hour (we had to use a chainsaw to cut the limb away so the plumber
could get to the pipe). When I was given the bill, I was really pleased with the amount that was charged. I felt
it was very reasonable for the work done, especially on a weekend.
As someone in public service, I know that all too often we only hear from our customers when something has gone wrong- regardless of who is to blame. I wanted to take
the time today to let you know how much I appreciate the fine work and dedication of your employees, who are the epitome of good old-fashioned customer service.
Recently, when I needed a new fireplace gas log set, I was referred to your company by my good friend and Waverly Hills neighbor, Coldwell Banker Realtor Barbara
Davidson, who provided a glowing recommendation. I soon discovered why: your office staff members, Helen and Judy, were courteous and prompt in setting up my
appointment. Judy called me 30 minutes ahead of when the technician was to arrive, so I could leave my office and meet him at my home without taking more time from
work than necessary.
Eddy, the technician, impressed me from the moment I opened my front door and he asked if he should remove his boots to protect my hardwood floors. Although I had
prepped the area around my fireplace with floor protectors, Eddy had come prepared with cardboard and soft mats to protect my floors and hearth. He was incredibly
thorough and meticulous. When he discovered that the fire log dealer had not included part of the remote, he kept working on putting together other parts of the unit to give
the dealer time to reach my house with the missing part, thereby avoiding any "wasted" time on the clock.
A week later, when my new unit started leaking gas, Eddy inspected every inch of the unit until he found the defective, leaking gas regulator. Throughout this experience, I
have truly felt as though Eddy and White's Plumbing was "on my side".
Enclosed is my check for Eddy's last visit to troubleshoot the gas leak. I am now working with the dealer through the warranty process to get the defective part replaced. In
the meantime, I wanted to let you know what fine employees you have (I am sure you already know this) and that they are a glowing reflection of your business and, by
extension, your service philosophy.
In this day and age, where too much focus is on what we can get from others instead of give, White's Plumbing is head-and-shoulders above the competition. In fact, your
company is an example for all businesses, large and small, regardless of the profession. I will definitely use your company for all my future plumbing needs!
I would like to express my appreciation to everyone for taking care of my plumbing problem at my house this past week!
Many thanks to everyone - from the ladies on the phone to Randy and Rodger, for their part in the process!
That was the best fried mullet ever!
Thanks so much for having us and thank you for all your excellent service!
heaters and for testing my backflow preventer that is mandated every year by the City of Tallahassee.
I highly recommend them - their service is excellent and someone always answers the phone when you call.
Brandon was a true professional in dealing with the situation in a clam and confident manner as to not worry the new tenants. Thanks again Whites for once again saving the day!
Thank you for your prompt response to my call for help with a leak in my kitchen plumbing and for your replacementof my disposal without any cost to me.
Working with you has been a pleasure, as my daughter, Pam Foster, said it would be when she recommended you to me.
You can be sure I will call you for future plumbing needs and I will recommend White's Plumbing, Inc. to anyone inquiring about a good plumbing company.
Thank you again.
Thank you for helping me again when I am in a crisis situation. I know y'all are swamped w/ calls. You have always responded to my needs like I am special to you. I appreciate your work and immediate responses. Thank you.
and repair, no one tops their service or quality of work.
I just wanted to take a moment to say thank you. So often people don't get the hear that they are appreciated, but I wanted you to know I really had to say thank you. I can't
begin to tell you how much your kindness meant to me. It was very frustrating to deal with such an aggravating and expensive water leak! Every time I called with a question
you took the time to speak with me and send a plumber to check around the area. I know it is often difficult working with the public, but I wanted to tell you that you do an
excellent job. I thank you for all the time and patience you took in helping me to solve the problem. White's Plumbing is fortunate to have such a wonderful employee
working for them!
I wish to let you know that Blake responded within the time set for my work request regarding two toilets. He was neat in appearance and was very cordial.
He proceeded to make repairs to the two toilets in a timely and professional manner and left the work areas clean.
I am impressed with his work.
We live in a society that is so quick to complain but often forgets to say thanks when a job has been well done.
Your team member Chris has been to our house on previous calls and I just want to say again that he is a great representative for White's Plumbing. He is courteous and explains what he is doing and really makes us feel like he cares about his work. Believe me, my husband is no plumber and he should have started out calling White's instead of trying to be Mr. DIY.
We fully intend to recommend White's Plumbing to anyone that asks and certainly will use you for all our plumbing needs. We try to support local businesses only because they are the backbone of
Tallahassee and we want you to know your staff members represent you well.
Have a great day!
Jill Schwartz Rowan via Facebook
We recently requested service to locate and repair a leak in our water line- a line your company not long ago replaced from the valve at the street up to our house.
Randy, your service technician, quickly discovered the source of the leak and promptly repaired it. Since it had not been that long since your previous work, he did not charge us for the work.
We would like to thank you and Randy for your prompt response to our problem, and think it is admirable that you have the confidence in and authorize your staff the discretion to make billing decisions on the spot.
Thank you again for your assistance, and we shall not hesitate to recommend your services to others.
We are sending our thanks to your and your teams for re-piping our home. Our call for help was handled promptly and we were treated courteously and professionally by Ashley and Helen.
Randy was helpful and suggested a recommended course of action that proved to be the best choice for us. He was decisive and and he listened attentively to our concerns and our needs at a time when we were extremely stressed.
After you carefully surveyed our situation when we decided to re-pipe our home, you listened and made professional recommendations that have proven to be excellent solutions to all our water restoration needs. So often we realize the employees of any organization truly reflect the person or persons at the top. We feel that is quite true with White's Plumbing.
Team I (as we called them): Billy, Sterling, and Trey showed up on schedule; and, after introductions, described and walked us through their plan for digging, laying pipe, and installing faucets. They were well-mannered, well-spoken and hard working. Billy and his crew demonstrated respect for one another and they had a harmonious and productive workday. We were impressed by the care they showed with our plants and our lawn.
Team II: James and Dustin spent all the time needed to be sure we had an understanding of how the pipes would be installed, where they would be run, and where holes would be cut in our cabinets and wall. We were given every opportunity to ask questions which were answered reassuringly and courteously. And, once we were satisfied with the plan, both men worked diligently and were extremely considerate when moving about in our home. When needed, James asked our input and while we always trusted his judgment, it was nice to be asked. They too worked well together and James' work ethic reflected a professional concern for the safety and welfare of Dustin, who spent most of his time in the attic. Both days they were here, those men worked industriously and meticulously. The neatness and cleanliness of their work areas demonstrated their professional pride in their crafts.
We could not be more pleased with our experience and we cannot thank you enough for helping us through our ten days of inconvenience.
Kermit M and Dianne J Brown
customer for life
Dear White's Plumbing Inc.,
I am writing to let you know how impressed I was with the service delivered by your company today, September 20th. After finding out that I was having a 'leaky sink problem' I contacted my landlady, who hired you to make the repairs. Your employee, Louis, arrived exactly when promised by your company and completed the job like a true professional. He delivered expert service and was extremely kind and helpful.
I wanted to write to let you know how well Louis reflects on your company as a whole. I am sure that Louis will say that he was 'just doing his job.' However, he has done more than just fixed my leaky sinks: he has made a customer for life. Please know how happy I am with his service, and how impressed I am with White's Plumbing as a whole.
Thank you very much.
Thank you and your team for believing, along with me, that it could be done and for doing a great job! It works well (closet washer and dryer) and looks great too- better than I had imagined it!
Helen, thank you too for your support.
Dear Mr. White,
Once again, White’s Plumbing proves they are a fantastic business. (Megan and Ashley at the office were also very informative and friendly!)
and was able to get it resolved with the help of one of the ladies and Chris White
who is the owners son. They did an amazing job on my job. They cleaned up behind themselves
you couldn’t even tell they were there. The price was also very reasonable. Will
definitely be using them in the future. Thank you White’s Plumbing.
White's is the best in town. Fixed our leaking faucet in front yard and master bedroom shower in 42 minutes. Craig is a man of few words and much expertise. Thank you White's Plumbing for a job well done. Recommend to all for quick and professional work.
On Monday April 4, while making repairs to my daughter's home in Tallahassee, I inadvertently punctured a copper water line under the floor. I asked one of my daughter's neighbors if she could recommend a good plumber to repair the pipe and she highly recommended your company.
I would like to share with you the experience I had with your employees on Monday and Tuesday. I called your company and explained the situation with the lady who answered the phone. She said she'd check with the dispatcher and see if she could get someone to come out and fix the pipe that afternoon. After a few minutes she called me back and said your repairmen were booked up for the remainder of the day but she would be able to get someone over on Tuesday if I would be back in Tallahassee then. I agreed to call back Tuesday morning before arriving in Tallahassee.
When I drove into Tallahassee on Tuesday April 5, I called to let them know that I would be at my daughter's house in a few minutes. Your dispatcher told me she would send a repairman to the house as soon as he was available.
One of your employees, Clayton came to my daughter's house shortly after 11:00AM and immediately started on the pipe repair.
I would like you to know how pleased I am with the service provided by Clayton and all your staff I talked to on the phone. Your office staff were very efficient and helpful to me in getting this problem resolved quickly. And Clayton did an excellent job in making the repairs.
It is very unusual these days to find any company that takes care of their customers in the professional and efficient manner your employees did. Please pass on my appreciation for great customer service to all your employees who were involved in this service call.
We’d love to hear from you, too! Please submit your testimonial below- and THANK YOU!